GSA eCommerce Platform
UX/UI consulting for General Services Administration digital assets and ecommerce applications, improving user experience across multiple web properties.
Impact
Improved UX across GSA web properties
Timeline
3 years (2022-2025)
Role
Senior UX/UI Consultant
The Challenge
GSA's digital assets and ecommerce applications needed modernization to better serve government agencies and vendors. Legacy systems were creating friction in procurement processes and user experiences were inconsistent across multiple web properties.
The Solution
Consulted on best practices for new and legacy GSA digital assets. Assisted in upgrading frontend frameworks for a variety of GSA web properties. Primarily responsible for improving UX of GSA ecommerce applications to streamline procurement workflows.
Design Process
Assessment & Strategy
- •Audit of existing digital assets
- •User research with government agencies
- •Accessibility compliance review
- •Stakeholder alignment
Design & Development
- •Frontend framework upgrades
- •eCommerce UX improvements
- •Responsive design implementation
- •Accessibility enhancements
Implementation & Support
- •Phased rollouts
- •Training and documentation
- •Ongoing consultation
- •Performance monitoring
Key Results
Multiple
GSA web properties upgraded
Improved
eCommerce user experience
Modernized
Frontend frameworks
Streamlined
Procurement workflows
Project Info
Client
General Services Administration (GSA)
Team
Octo, an IBM Company
Duration
3 years (2022-2025)
"Mr. Byrnes brought invaluable expertise to modernizing our digital platforms. His work has significantly improved the experience for agencies and vendors using our systems."
GSA Digital Services
Federal Government