Restaurant Booking System
Streamlined reservation platform with real-time availability and waitlist management
Impact
3x booking volume increase
Timeline
5 months
Role
Senior UX Designer
The Challenge
Restaurant booking was friction-filled with phone calls, no-shows, and poor waitlist management. Both diners and restaurant staff needed a better solution that worked in real-time.
The Solution
Created a dual-sided platform optimizing experiences for both diners and restaurant staff. Designed real-time availability views, automated confirmation reminders, intelligent waitlist management, and seamless table assignment flows.
Design Process
Research & Discovery
- •Diner & staff interviews
- •Service blueprinting
- •Competitive analysis
- •Operational constraints study
Design & Testing
- •Dual-sided platform design
- •Real-time flows
- •Notification design
- •Staff & diner testing
Implementation & Scale
- •Pilot with 10 restaurants
- •Iterative refinement
- •Training materials
- •Regional expansion
Key Results
3x
Booking volume increase
40%
Reduction in no-shows
15 min
Average wait time improvement
95%
Restaurant satisfaction rate
Project Info
Client
Restaurant Management Platform
Team
3 designers, 1 researcher, 6 developers
Duration
5 months
"This system has transformed how we manage reservations. Our staff loves it, our guests love it, and our revenue has increased significantly."
Marcus Thompson
Restaurant Operations Manager